356bet Privacy Policy

Section 1

Who We Are & How to Contact Us

356bet operates the online casino and sports betting platform accessible at https://356bet.bar, targeting players in Bangladesh and providing services in English. 356bet is the data controller responsible for the personal data you provide when registering and using our platform.

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please contact us using the details below. We are committed to responding to all privacy-related enquiries within a reasonable period.

Contact: [email protected]
Website: https://356bet.bar
Support Hours: Available 24 hours a day, 7 days a week via live chat.

Please note that our email address is provided for written correspondence only. It is not a clickable link — type it directly into your email client to contact us.

Section 2

What Personal Data We Collect

356bet collects personal data through several channels, including account registration forms, payment processing, customer support interactions, and automatic data collection via your browser and device. The categories of personal data we may collect include:

Identity & Contact Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth (to verify that you are at least 21 years of age).
• Email address used for account communication and notifications.
• Mobile phone number, used where two-factor authentication or SMS alerts are enabled.
• Residential address in Bangladesh, used for identity verification purposes.

Financial & Transaction Data

• bKash, Nagad, Rocket, or Upay mobile wallet numbers associated with your deposits and withdrawals.
• Bank account details where bank transfer payments are used (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, or others).
• Deposit amounts, withdrawal amounts, transaction timestamps, and transaction reference numbers.
• Card details (last four digits only) where Visa or Mastercard payments are processed — full card numbers are never stored by 356bet.

Account & Betting Activity Data

• Your chosen username and encrypted account password.
• Betting history, game play history, bonus usage records, and wagering activity.
• Account balance, pending withdrawal requests, and promotional credit balances.
• Responsible gaming preferences, including any deposit limits or self-exclusion settings you have applied.

Technical & Usage Data

• IP address and approximate geographic location at the time of login.
• Device type, operating system, browser type and version.
• Pages visited on the 356bet platform, time spent on each page, and navigation paths.
• Session duration and session frequency data.
• Cookies and similar tracking technologies (see Section 8 for full details).

Communications Data

• Records of live chat, email, and any other written correspondence with the 356bet support team.
• Feedback, complaints, and dispute records.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, or health information, unless you voluntarily provide such information in a support communication and it is strictly necessary to resolve your enquiry.

Section 3

How We Use Your Personal Data

356bet processes personal data only for specific, defined purposes. The table below outlines the primary purposes for which your data is used and the corresponding legal basis for processing:

Purpose	Legal Basis
Account registration and management	Performance of contract
Processing deposits and withdrawals	Performance of contract
Identity and age verification (21+ check)	Legal obligation
Fraud prevention and anti-money laundering checks	Legal obligation / Legitimate interests
Providing customer support	Performance of contract
Sending account-related notifications	Performance of contract
Responsible gaming monitoring and tools	Legal obligation / Legitimate interests
Platform security and abuse prevention	Legitimate interests
Platform analytics and performance improvement	Legitimate interests
Promotional communications (where opted in)	Consent

Where processing is based on your consent (for example, receiving promotional emails about bonuses or new game releases), you may withdraw that consent at any time by contacting the 356bet support team. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to the withdrawal.

Section 4

How We Share Your Personal Data

356bet does not sell or rent personal data to any third party. However, in order to deliver our services effectively, we may share specific data with the following categories of trusted third parties:

• Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive only the minimum financial data necessary to process your deposit or withdrawal. These providers are bound by their own data protection obligations.
• Identity verification providers: Where enhanced KYC (Know Your Customer) verification is required, your identity documents may be processed by a third-party verification service. Such providers process data under strict confidentiality agreements.
• Game content providers: Platform providers such as Pragmatic Play, Evolution Gaming, NetEnt, Spribe, Habanero, and others may receive anonymised session data to deliver and maintain their games within the 356bet platform. These providers do not receive your personally identifiable information unless it is strictly required for game compliance purposes.
• Fraud prevention and security services: Anonymised or pseudonymised data may be shared with fraud detection platforms to identify suspicious patterns and protect the integrity of the platform.
• Legal and regulatory authorities: 356bet may be required to disclose personal data to law enforcement, financial intelligence units, or other governmental authorities where we are legally obligated to do so. We will always seek to limit the scope of any such disclosure to what is strictly required.

All third parties with whom 356bet shares personal data are required to process that data in accordance with applicable data protection standards and only for the purposes for which it was shared. 356bet does not authorise third parties to use your data for their own independent marketing or commercial purposes.

Section 5

Data Retention

356bet retains personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Active account data: Retained for the full duration your account remains open and active on the platform.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction to satisfy financial record-keeping and anti-money laundering obligations.
• Identity verification documents: Retained for a minimum of 5 years from the date of verification or from the date your account is closed, whichever is later.
• Support communications: Retained for 3 years from the date of the last communication, unless the communication relates to an ongoing dispute, in which case records are retained until the dispute is fully resolved.
• Self-exclusion records: Retained indefinitely to prevent re-registration by excluded individuals, in accordance with responsible gaming obligations.
• Inactive account data: Where an account has been inactive for 12 consecutive months and no legal retention obligation applies, 356bet may delete or anonymise non-essential account data after providing notice to the registered email address.

When personal data is no longer required and no legal obligation requires its retention, 356bet will securely delete or anonymise it in a manner that prevents reconstruction or identification.

Section 6

Your Data Rights

As a user of the 356bet platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected]. We will acknowledge your request promptly and respond within a reasonable period.

• Right of access: You may request a copy of the personal data 356bet holds about you, along with information about how it is processed.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that prevent immediate deletion.
• Right to restriction of processing: In certain circumstances, you may request that we restrict our use of your data while a dispute or correction request is being resolved.
• Right to data portability: Where technically feasible and legally applicable, you may request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing of your personal data where it is carried out on the basis of legitimate interests, unless 356bet can demonstrate compelling grounds that override your interests.

Please note that exercising some rights (such as the right to erasure) may result in the closure of your 356bet account where retention of certain data is a prerequisite for continued account operation.

Section 7

Data Security

356bet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your browser or device and the 356bet platform is encrypted using industry-standard TLS protocols.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. 356bet staff are granted access only to the data necessary to perform their specific role.
• Password hashing: Account passwords are stored in hashed form using a strong one-way hashing algorithm. 356bet staff cannot view your password in plain text — ever.
• Audit logging: Access to personal data systems is logged and periodically audited to detect and investigate any anomalous activity.
• Regular security reviews: 356bet conducts periodic security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Breach response: In the event of a personal data breach that poses a risk to your rights and freedoms, 356bet will notify affected users without undue delay and take immediate steps to contain and remediate the breach.

While 356bet takes all reasonable steps to protect your data, no internet-based service can guarantee absolute security. You are also responsible for keeping your account credentials secure and for reporting any suspected unauthorised access to the support team immediately.

Section 8

Cookies & Tracking Technologies

356bet uses cookies and similar browser-based tracking technologies to operate the platform, maintain session state, and improve the user experience. The following categories of cookies are used:

• Essential cookies: Required for the platform to function. These cookies maintain your login session, remember your language preference, and enable core platform features. They cannot be disabled without affecting functionality.
• Performance cookies: Used to collect anonymised data about how visitors navigate the platform — for example, which pages are most visited and how long sessions typically last. This data is used to identify areas for improvement and is not linked to individual identities.
• Functionality cookies: Allow the platform to remember choices you have made, such as your preferred betting market or display settings, to personalise your experience on return visits.
• Security cookies: Help 356bet detect and prevent fraudulent activity, including CSRF (Cross-Site Request Forgery) tokens and session integrity checks.

You can manage or delete cookies at any time through your browser's privacy settings. Note that disabling essential cookies will prevent you from logging in and using core platform features. Disabling performance or functionality cookies will not affect your ability to place bets or make transactions but may reduce the personalisation of your experience.

356bet does not use third-party advertising cookies or behavioural targeting cookies that track your activity across other websites.

Section 9

Children & Underage Users

The 356bet platform is strictly for adults aged 21 years and above. 356bet does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under this age threshold, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a person under your care has registered on the 356bet platform, please contact us immediately at [email protected] with details of the account, and we will investigate and act promptly.

It is the responsibility of adults in each household to ensure that minors do not have access to devices that are logged into a 356bet account. We strongly recommend enabling parental controls and device-level access restrictions where children share a device with an adult account holder.

Section 10

Changes to This Privacy Policy

356bet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, we will notify registered users via the email address associated with their account and update the "Last Updated" date displayed at the top of this page.

We encourage you to review this policy periodically, particularly before making a deposit or submitting any personal information. Your continued use of the 356bet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

If you do not agree with the changes, you should discontinue use of the platform and contact the support team to request account closure and the return of any verified Real Funds balance.